How are order statuses being updated?
When tracking your affiliate's orders inside Affiliatly you might notice that they are inserted as "Unpaid"/"Paid" into the app under the "Orders" section.
Sometimes, when you are keeping accountability of your affiliate's orders in order to manage commissions you might see that orders that have been already processed at your store still appear as "Unpaid" in our orders report. This might be confusing and you might think "Why is this happening if Affiliatly tracks everything automatically for me?" Well, the reason is that orders are updated inside Affiliatly at specific points of the order processing.
To avoid such confusion, we're going to explain you the exact event that Affiliatly tracks at your store to mark the affiliate's orders as "Paid" depending on your store's platform:
WooCommerce - when orders are marked as “Completed“ in the WooCommerce panel.