How can I cancel my subscription and delete my account and data?

Depending on your eCommerce platform canceling your subscription is done differently. 

Shopify, BigCommerce & Ecwid

  1. Go to the Account page and click the button Delete account and data
    This action is not reversible and will delete all your data from our database! * 
  2. Remove/uninstall the app from the Apps page in your store
    This will cancel your Affiliatly subscription and also cancel the recurring charge.

WooCommerce, Squarespace & Others

  1. In your Affiliatly admin panel go to the Account page and click the button Edit/cancel subscription
    On the Subscription Details page click '❌  Cancel Subscription'.
    This will cancel your Affiliatly subscription and also cancel the recurring charge.
  2. On the Account page click the Delete account and data
    This action is not reversible and will delete all your data from our database! *
⚠️ After completing this action your account will be marked for removal. However, we will keep your data for a period of 30 days. During this time you and your affiliates still have access to the account but the message Program is pending removal will appear on the login page and panel. This ensures that your affiliates have enough time to see that your program ends. Before this time period ends, the removal can be still canceled. After those 30 days, your account and data will be deleted completely and can't be restored anymore!

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