Why are orders connected with an incorrect affiliate?

When an order is connected with an incorrect affiliate, the reason might be one of the following:

  1. If you or your staff members clicked on one of your affiliate links (to test your program, for example) a tracking cookie is set. If you afterward manually add an order in your store, it can be tracked as a referral order in Affiliatly and a commission may be added to the affiliates' earnings.

    To prevent this you have the option to block the commission from certain IP addresses and emails. Go to  Settings > Tracking > Block certain user IP addresses and Block client's emails and add the IP addresses and emails separated by a comma. This will stop the tracking for all IP addresses and emails in this list.
  2. When a customer clicked several referral links from different affiliates. In this case, the affiliate from the link clicked first will be connected with the referral.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us