Why are orders connected with an incorrect affiliate?
When an order is connected with an incorrect affiliate, the reason might be one of the following:
- If you or your staff members clicked on one of your affiliate links (to test your program, for example) a tracking cookie is set. If you afterward manually add an order in your store, it can be tracked as a referral order in Affiliatly and a commission may be added to the affiliates' earnings.
To prevent this you have the option to block the commission from certain IP addresses and emails. Go to Settings > Tracking > Block certain user IP addresses and Block client's emails and add the IP addresses and emails separated by a comma. This will stop the tracking for all IP addresses and emails in this list.
- When a customer clicked several referral links from different affiliates. In this case, the affiliate from the link clicked first will be connected with the referral.