How to set up tracking by email
With the Email tracking method, you can connect a customer's email address with a specific affiliate. This affiliate will then receive a commission on every order made with the set email address. No matter if the affiliate referred the sales or not. The email tracking continues to work even when the cookie has already expired.
This tracking method can be useful if you have subscription-based products and want to credit the affiliate each time your customer pays for the subscription.
⚠️ Coupon code tracking has priority over email tracking! If you're using the coupon tracking as well and a coupon code was used for a referral order the affiliate connected with the coupon code will get the commission, no matter if another affiliate is connected with the customer email.
Go to Settings > Tracking > Tracking methods and check the box for Email to activate this tracking method. To set up the tracking method, click on the Settings button of Email. Here you need to define the following options:
Default email tracking commission
Set the default commission the affiliates will receive per order. This is the default value. You can also set this individually for each affiliate. If you want to overwrite any set custom commissions just check the box Change it for all affiliates and hit the Save changes button.
- Email tracking earning typeSelect how the commission set above is calculated. You can choose between Percentage or Flat rate.
Email tracking duration
Choose for how long the email will be connected with the affiliate. After the set time, the email connection will be removed. This is the default value. You can also set this individually for each affiliate.
Auto associate emails with affiliate
Enable this option if you want customer emails to be connected automatically with affiliates when a new referral was tracked through the other tracking methods. Checking this will enable the feature for all affiliates. You can also enable this individually for each affiliate.
Next, scroll down to List of Affiliates and fill out the following info:
Custom Email commission (optional)
Change only if you want to change the set default value individually for certain affiliates
Duration (optional)
Change only if you want to change the set default value individually for certain affiliates
Auto associate Emails (optional)
Check the box if you want customer emails to be auto-connected with certain affiliates. This feature is only available if the above option Auto associate emails with affiliate is disabled.
- Edit emails
- Click on the ⚙️ of the affiliate where you want to connect customer email addresses
- Enter the email addresses in the field Associate new emails with that affiliate separated by a comma
- Click Save changes
You're all set!
This is the end for this Email tracking guide. If you have any more questions and the answers are not available here, please contact us and we will gladly assist you.